Shipping Policy

Overview

This Shipping Policy outlines how orders are processed, shipped, and delivered. It applies to all purchases made through the business’s official sales channels.

Order Processing

• Orders are processed within 1–3 business days.

• Processing times may be extended during holidays, high‑volume periods, or promotional events.

• Customers receive a confirmation email once an order is placed and another when the order ships.

Shipping Rates and Delivery Estimates

• Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method.

• Estimated delivery times are provided at checkout but are not guaranteed.

• Delays caused by carriers, customs, or unforeseen circumstances are outside the business’s control.

Domestic Shipping

• Domestic orders are shipped using standard or expedited services.

• Tracking information is provided for all domestic shipments.

International Shipping

• International shipping availability varies by country.

• Customers are responsible for any customs duties, taxes, or import fees.

• Delivery times may vary significantly depending on customs processing.

Order Tracking

• Tracking numbers are issued once the order ships.

• Customers can track their shipment using the carrier’s website.

Lost, Damaged, or Delayed Packages

• If a package is lost or arrives damaged, customers should contact customer support with their order number and tracking details.

• Claims for lost or damaged items must be submitted within a reasonable timeframe after delivery.

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.

• Orders shipped to incorrect addresses due to customer error cannot be refunded.

Contact Information

For questions regarding this Shipping Policy, customers may reach out to the business’s support team through the designated contact channels.